Data Privacy

Rijks Tours offers Elite Private Tours at the RIJKSMUSEUM and is part of Guides Amsterdam (Dutch Limited Company), based in Amsterdam.

LIMITED PRIVACY AND COOKIES POLICY (last modified on 12/08/2020)

This Privacy and Cookies Policy (the “Policy“) refers to the website www.rijkstours.com and any RijksTours email/ mobile application through which the user (either “you” or “user”) access our website (the “Website“). The Website is operated by RijksTours (“we“, “our” or “RijksTours“), whose principal place of business is Museumplein, 1 Amsterdam (NL).

This Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us, and applies to all of your personal data irrespective of the medium or method by which we obtained/received your personal data.

In this Policy, the term “personal data” means data relating to a living individual who is or can be identified either from the data or from the data in conjunction with other information that is in, or is likely to come into, our possession, and includes personal data as described in Data Protection Legislation (as defined below).

Please read the following carefully. Entering into this Website and providing your consent to our use of your personal data in accordance with the terms of this Policy indicates that the user has reviewed this Policy and has agreed to be bound by it as well as our Ts&Cs and Data Processing Terms. You will be required to expressly accept and consent to this Policy before we process your personal data. If you do not agree to these terms you must leave the Website immediately. We will keep a record of your consent in this regard. If you no longer consent to our processing of your personal data, you may request that we cease such processing by emailing museum@rijkstours.com

WHAT INFORMATION DO WE COLLECT?

We fully respect your right to privacy in relation to your interactions with the Website and endeavour to guarantee to be transparent in our dealings with you as to what information we will collect and how we will use your information.

We only collect and use individual user details where we have your consent to do so, or it is necessary for the performance of a contract between us and you, or it is necessary for our legitimate interests and where we are legally entitled to do so. Where you have provided your consent to our collection and use of your personal data, you are entitled to withdraw such consent by notice to us.

MOBILE DEVICES

Applications developed in connection with the Website for mobile devices will operate and capture information as set out above and are also subject to this Policy. Applications developed by us but deployed on other platforms such as social media channels may provide feedback to us on activity and usage specific to a user.

Note: If you are aged 18 or under, please get your parent/guardian’s permission before you provide any personal information to us. 

HOW DO WE USE THE INFORMATION WE COLLECT?

We collect different types of information about our users for the following reasons:

• to personalise the way our content is presented to you and to ensure that content from our Website is presented in the most effective manner for you and for your computer/device;
• to help us to monitor and improve the services we offer, including the Website. As part of this, we may use and disclose information in aggregate (so that no individuals are identified);
• to carry out any legal obligations arising from your interaction with the Website; and
• to allow you to participate in interactive features of our service, when you choose to do so.

We wish to remind you that this Policy applies to personal data that we collect/process through your use of the Website. It does not apply to any links to third-parties’ websites and/or services, such as third-party applications, that you may encounter when you use the Website. 

ARE THERE CASES WHERE WE MAY USE YOUR INFORMATION TO CONTACT YOU?

We may contact you:

• for administration reasons related to the service to which you have purchased or signed up (e.g. to notify you that a particular service, activity or online content is unavailable, has been cancelled or suspended for maintenance, or in response to a question that you ask us);
• to provide you with information about our services, activities or online content. 

WHAT RIGHTS DO YOU HAVE?

As a data subject, you have the following rights under the Data Protection Legislation:

• the right of access to personal data relating to you;
• the right to correct any mistakes in your personal data;
• rights in relation to automated decision taking;
• the right to restrict or prevent your personal data being processed;
• the right to have your personal data ported to another data controller;
• the right to erasure; and
• the right to complain to the DPC if you believe we have not handled your personal data in accordance with the Data Protection Legislation.

These rights are explained in more detail below, but if you have any comments, concerns or complaints about our use of your personal data, please contact us (see ‘How to contact us’ below). We will respond to any rights that you exercise within a month of receiving your request, unless the request is particularly complex or cumbersome, in which case we will respond within three months (we will inform you within the first month if it will take longer than one month for us to respond). Where a response is required from us within a particular time period pursuant to Data Protection Legislation, we will respond within that time period.

DO WE PROTECT YOUR PERSONAL INFORMATION?

We do our utmost to protect user privacy through the appropriate use of security technology. We restrict access to personal data to employees, contractors and agents who need to know such personal data in order to operate, develop or improve the services that we provide. We ensure that we have appropriate physical and technological security measures to protect your information; and we ensure that when we outsource any processes that the service provider has appropriate security measures in place. 

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We are not responsible for any delays, delivery failures, or any other loss or damage resulting from (i) the transfer of data over communications networks and facilities, including the internet, or (ii) any delay or delivery failure on the part of any other service provider not contracted by us, and you acknowledge that the Website may be subject to limitations, delays and other problems inherent in the use of such communications facilities. You will appreciate that we cannot guarantee the absolute prevention of cyber-attacks such as hacking, spyware and viruses. Accordingly, you will not hold us liable for any unauthorized disclosure, loss or destruction of your personal data arising from such risks.

BREACH REPORTING

We will notify serious data breaches to the DPC without undue delay, and where feasible, not later than 72 hours after having become aware of same. If notification is not made after 72 hours, we will record a reasoned justification for the delay; however, it is not necessary to notify the DPC where the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons. A personal data breach in this context means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed.

We will keep a record of any data breaches, including their effects and the remedial action taken, and will notify you of any data breach affecting your personal data (which poses a high risk to you) when we are required to do so under Data Protection Legislation.

WE DO NOT SHARE YOUR PERSONAL DETAILS WITH ANYONE, EXCEPT LAW ENFORCEMENT BODIES IN CASE OF DAMAGE / THEFT AT THE MUSEUM.

RETENTION OF PERSONAL DATA

Any information that you provide to us will be kept and stored for such period of time as we deem necessary taking into account the purpose for which it was collected in the first instance, and our obligations under Data Protection Legislation.

In general, your personal data will be retained by us for only as long as is necessary for the processing set out in this Policy.

CHANGES TO THE POLICY

This Policy may be updated from time to time, so you may wish to check it each time you submit personal information to the Website. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use this Website to submit personal information. If material changes are made to the Policy, we will notify you by placing a prominent notice on the Website. We will not process your personal data in a manner not contemplated by this Policy without your consent.

Contact Info

• museum@rijkstours.com
• whatsApp / mobile: +31 6 5555 1914

European Certificate of Art Excellence &  Art Travellers’ Choice Award 2021 – 2025

Rijks Private Tours. All Rights Reserved.